{"id":13,"date":"2026-05-27T09:56:54","date_gmt":"2026-05-27T09:56:54","guid":{"rendered":"https:\/\/dermaneu.in\/?page_id=13"},"modified":"2026-05-27T11:36:28","modified_gmt":"2026-05-27T11:36:28","slug":"returns-exchange","status":"publish","type":"page","link":"https:\/\/dermaneu.in\/index.php\/returns-exchange\/","title":{"rendered":"Returns &#038; Exchange"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-92fe24b e-flex e-con-boxed e-con e-parent\" data-id=\"92fe24b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d5d83ae e-con-full e-flex e-con e-child\" data-id=\"d5d83ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-670a733 elementor-widget elementor-widget-heading\" data-id=\"670a733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b8c7d elementor-widget elementor-widget-heading\" data-id=\"58b8c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Information and Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77bcede color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"77bcede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"65\" data-end=\"86\">Dear Valued Customer,<br \/>Welcome to Dermaneu. Please review our key customer policies and frequently asked questions. If you need more details or assistance, contact us at <strong data-start=\"235\" data-end=\"263\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"237\" data-end=\"261\">customercare@dermaneu.in<\/a><\/strong> or <strong data-start=\"267\" data-end=\"290\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"269\" data-end=\"288\">support@dermaneu.in<\/a><\/strong>. We are here to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d3577 elementor-widget elementor-widget-heading\" data-id=\"26d3577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURNS, REFUNDS, CANCELLATION, AND EXCHANGES PROCEDURE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a30fa93 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a30fa93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 data-section-id=\"w07drz\" data-start=\"383\" data-end=\"394\">Step 1:<\/h4>\n<p data-start=\"396\" data-end=\"504\">Initiate a return\/replacement request within <strong data-start=\"441\" data-end=\"462\">1 day of delivery<\/strong> for wrong, damaged, or tampered products.<br \/>For damaged or incorrect items, email <strong data-start=\"544\" data-end=\"567\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"546\" data-end=\"565\">support@dermaneu.in<\/a><\/strong> with the following within <strong data-start=\"594\" data-end=\"606\">24 hours<\/strong>:<\/p>\n<ul data-start=\"609\" data-end=\"689\">\n<li data-section-id=\"dgq2ny\" data-start=\"609\" data-end=\"640\">Clear images of the product<\/li>\n<li data-section-id=\"1lmw321\" data-start=\"641\" data-end=\"652\">Invoice<\/li>\n<li data-section-id=\"i3fwi6\" data-start=\"653\" data-end=\"672\">Outer packaging<\/li>\n<li data-section-id=\"1jfgj13\" data-start=\"673\" data-end=\"689\">Batch number<\/li>\n<\/ul>\n<p data-start=\"691\" data-end=\"745\">Please allow <strong data-start=\"704\" data-end=\"716\">3\u20135 days<\/strong> for evaluation and response.<\/p>\n<h4 data-section-id=\"w07dr0\" data-start=\"747\" data-end=\"758\">Step 2:<\/h4>\n<p data-start=\"760\" data-end=\"856\">Our customer care team will review the request and arrange a pickup through our courier partner.<br \/>If your address is not serviceable by our logistics partner, you may use a reliable courier service.<\/p>\n<h4 data-section-id=\"w07dtp\" data-start=\"960\" data-end=\"971\">Step 3:<\/h4>\n<p data-start=\"973\" data-end=\"1041\">Replacement will be issued for wrong, damaged, or tampered products.<br \/>Refunds\/replacements are not applicable if:<\/p>\n<ul data-start=\"1088\" data-end=\"1203\">\n<li data-section-id=\"b0p2dj\" data-start=\"1088\" data-end=\"1110\">Invoice is missing<\/li>\n<li data-section-id=\"jzdv09\" data-start=\"1111\" data-end=\"1150\">Product is opened, used, or altered<\/li>\n<li data-section-id=\"79rsc8\" data-start=\"1151\" data-end=\"1203\">Return request is made after <strong data-start=\"1182\" data-end=\"1203\">1 day of delivery<br \/><\/strong>Refunds are processed once the return is approved and typically take <strong data-start=\"1274\" data-end=\"1286\">5\u20137 days<\/strong> to reflect.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d87c80 elementor-widget elementor-widget-heading\" data-id=\"3d87c80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PAYMENT AND POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb072da color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"eb072da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1328\" data-end=\"1414\">We accept <strong data-start=\"1338\" data-end=\"1376\">Visa\/MasterCard Debit\/Credit Cards<\/strong> and <strong data-start=\"1381\" data-end=\"1388\">UPI<\/strong> from select Indian banks.<br \/>Credit card statements will show charges under:<br \/><strong data-start=\"1465\" data-end=\"1496\">Marigold Wellness Pvt. Ltd.<br \/><\/strong>For payment issues, contact <strong data-start=\"1526\" data-end=\"1554\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1528\" data-end=\"1552\">customercare@dermaneu.in<\/a><\/strong> with transaction details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b654e elementor-widget elementor-widget-heading\" data-id=\"b5b654e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SHIPPING POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91f90ae color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"91f90ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Shipping charges are shown during checkout.<\/li>\n<li>Orders are usually dispatched within <strong data-start=\"1692\" data-end=\"1713\">1\u20134 business days<\/strong>.<\/li>\n<li>Delivery timelines may vary by state, PIN code, or location.<\/li>\n<li>Mega Sale event orders may face slight delays.<\/li>\n<li>Split shipments from different warehouses may occur.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b34941d elementor-widget elementor-widget-heading\" data-id=\"b34941d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82617ae color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"82617ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1908\" data-end=\"2085\">\n<li data-section-id=\"1gexdkc\" data-start=\"1908\" data-end=\"1999\">Cash on Delivery (COD) availability depends on product, location, offers, and promotions.<\/li>\n<li data-section-id=\"13wqulk\" data-start=\"2000\" data-end=\"2085\">Orders are dispatched within <strong data-start=\"2031\" data-end=\"2043\">1\u20134 days<\/strong> with full safety and hygiene precautions.<\/li>\n<\/ul>\n<p data-start=\"2087\" data-end=\"2176\">Report damaged or tampered shipments to <strong data-start=\"2127\" data-end=\"2155\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2129\" data-end=\"2153\">customercare@dermaneu.in<\/a><\/strong> within <strong data-start=\"2163\" data-end=\"2175\">24 hours<\/strong>.<\/p>\n<p data-start=\"2178\" data-end=\"2289\">Shortage\/damage claims must be reported within <strong data-start=\"2225\" data-end=\"2237\">24 hours<\/strong> and require <strong data-start=\"2250\" data-end=\"2270\">3\u20135 working days<\/strong> for investigation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d480993 elementor-widget elementor-widget-heading\" data-id=\"d480993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATION POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f83167b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f83167b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2320\" data-end=\"2526\">\n<li data-section-id=\"ayrwjc\" data-start=\"2320\" data-end=\"2365\">Orders cannot be cancelled once dispatched.<\/li>\n<li data-section-id=\"1my9s0i\" data-start=\"2366\" data-end=\"2437\">Discount vouchers are considered used even if the order is cancelled.<\/li>\n<li data-section-id=\"6vgipf\" data-start=\"2438\" data-end=\"2526\">Refunds will be issued only after the returned product is received and verified by us.<\/li>\n<\/ul>\n<p data-start=\"2528\" data-end=\"2555\">For cancellations, contact:<\/p>\n<p data-start=\"2557\" data-end=\"2585\"><strong data-start=\"2557\" data-end=\"2585\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2559\" data-end=\"2583\">customercare@dermaneu.in<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25dcd37 elementor-widget elementor-widget-heading\" data-id=\"25dcd37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN &amp; EXCHANGE POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d2d68 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b7d2d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2621\" data-end=\"2762\">Products purchased from <strong data-start=\"2645\" data-end=\"2660\">dermaneu.in<\/strong> and <strong data-start=\"2665\" data-end=\"2683\">welltree.co.in<\/strong> are non-returnable due to hygiene, health, and personal-care safety standards.<\/p>\n<p data-start=\"2764\" data-end=\"2866\">For damaged items, email <strong data-start=\"2789\" data-end=\"2812\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2791\" data-end=\"2810\">support@dermaneu.in<\/a><\/strong> within <strong data-start=\"2820\" data-end=\"2832\">24 hours<\/strong> with images and required details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d49511 elementor-widget elementor-widget-heading\" data-id=\"0d49511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND &amp; REPLACEMENT POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00f66ec color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"00f66ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Refunds are processed through <strong data-start=\"2937\" data-end=\"2959\">bank transfer only<\/strong> (no cash refunds).<br \/>NEFT refunds take <strong data-start=\"2999\" data-end=\"3020\">3\u20135 business days<\/strong> after initiation.<br \/>Damaged or wrong product delivery must be reported within <strong data-start=\"3099\" data-end=\"3111\">24 hours<\/strong> to <strong data-start=\"3115\" data-end=\"3143\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3117\" data-end=\"3141\">customercare@dermaneu.in<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-421a2a7 elementor-widget elementor-widget-heading\" data-id=\"421a2a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMPAIRMENT, DAMAGES &amp; WRONG PRODUCT DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ec63e color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"40ec63e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3199\" data-end=\"3281\">Report damaged, defective, tampered, or incorrect products within <strong data-start=\"3265\" data-end=\"3277\">24 hours<\/strong> to:<\/p>\n<p data-start=\"3283\" data-end=\"3337\"><strong data-start=\"3283\" data-end=\"3311\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3285\" data-end=\"3309\">customercare@dermaneu.in<\/a><\/strong><br data-start=\"3311\" data-end=\"3314\" \/><strong data-start=\"3314\" data-end=\"3337\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3316\" data-end=\"3335\">support@dermaneu.in<\/a><\/strong><\/p>\n<p data-start=\"3339\" data-end=\"3353\">Please ensure:<\/p>\n<ul data-start=\"3355\" data-end=\"3466\">\n<li data-section-id=\"eab1gn\" data-start=\"3355\" data-end=\"3379\">Do not use the product<\/li>\n<li data-section-id=\"s8bg01\" data-start=\"3380\" data-end=\"3429\">Keep the invoice, packaging, and product intact<\/li>\n<li data-section-id=\"18cs4l7\" data-start=\"3430\" data-end=\"3466\">Send clear images for verification<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0470d0d elementor-widget elementor-widget-heading\" data-id=\"0470d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NOTE TO CUSTOMERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12fd1a7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"12fd1a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3495\" data-end=\"3571\">A Fair Usage Policy applies to avoid misuse of return and exchange policies.<\/p>\n<p data-start=\"3573\" data-end=\"3608\">Packaging changes may occur due to:<\/p>\n<ul data-start=\"3610\" data-end=\"3664\">\n<li data-section-id=\"zno41x\" data-start=\"3610\" data-end=\"3622\">Innovation<\/li>\n<li data-section-id=\"mg933t\" data-start=\"3623\" data-end=\"3640\">Design upgrades<\/li>\n<li data-section-id=\"1yh82kt\" data-start=\"3641\" data-end=\"3664\">Regulatory compliance<\/li>\n<\/ul>\n<p data-start=\"3666\" data-end=\"3701\">Products remain <strong data-start=\"3682\" data-end=\"3700\">100% authentic<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c33dbde elementor-widget elementor-widget-heading\" data-id=\"c33dbde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROMOTIONS, DISCOUNTS, AND SUSPENSION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452d87c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"452d87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3750\" data-end=\"3891\">The Company reserves the right to withdraw or modify promotions, offers, or discounts at any time without prior notice and without liability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe53b9 elementor-widget elementor-widget-heading\" data-id=\"ebe53b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4efe0b1 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4efe0b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For common questions and detailed explanations, refer to our policies or contact us at: support@dermaneu.in customercare@dermaneu.in<\/p>\n<p data-start=\"4056\" data-end=\"4088\">Thank you for choosing Dermaneu.<br \/>We appreciate your trust and look forward to serving you.<\/p>\n<p data-start=\"4149\" data-end=\"4211\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"4149\" data-end=\"4166\">Best Regards,<\/strong><br data-start=\"4166\" data-end=\"4169\" \/><strong data-start=\"4169\" data-end=\"4211\" data-is-last-node=\"\">Dermaneu &amp; Marigold Wellness Pvt. Ltd.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchange Customer Information and Policies Dear Valued Customer,Welcome to Dermaneu. Please review our key customer policies and frequently<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":14,"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":2161,"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/2161"}],"wp:attachment":[{"href":"https:\/\/dermaneu.in\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}