Customer Information and Policies

Dear Valued Customer,
Welcome to Dermaneu. Please review our key customer policies and frequently asked questions. If you need more details or assistance, contact us at customercare@dermaneu.in or support@dermaneu.in. We are here to help you.

RETURNS, REFUNDS, CANCELLATION, AND EXCHANGES PROCEDURE

Step 1:
Initiate a return/replacement request within 1 day of delivery for wrong, damaged, or tampered products.
For damaged or incorrect items, email support@dermaneu.in with the following within 24 hours:

  • Clear images of the product

  • Invoice

  • Outer packaging

  • Batch number

    Please allow 3–5 days for evaluation and response.

Step 2:
Our customer care team will review the request and arrange a pickup through our courier partner.
If your address is not serviceable by our logistics partner, you may use a reliable courier service.

Step 3:
Replacement will be issued for wrong, damaged, or tampered products.
Refunds/replacements are not applicable if:

  • Invoice is missing

  • Product is opened, used, or altered

  • Return request is made after 1 day of delivery

Refunds are processed once the return is approved and typically take 5–7 days to reflect.

PAYMENT AND POLICY

  • We accept Visa/MasterCard Debit/Credit Cards and UPI from select Indian banks.

  • Credit card statements will show charges under Marigold Wellness Pvt. Ltd.

  • For payment issues, contact customercare@dermaneu.in with transaction details.

SHIPPING POLICY

  • Shipping charges are shown during checkout.

  • Orders are usually dispatched within 1–4 business days.

  • Delivery timelines may vary by state, PIN code, or location.

  • Mega Sale event orders may face slight delays.

  • Split shipments from different warehouses may occur.

DELIVERY POLICY

  • Cash on Delivery (COD) availability depends on product, location, offers, and promotions.

  • Orders are dispatched within 1–4 days with full safety and hygiene precautions.

  • Report damaged or tampered shipments to customercare@dermaneu.in within 24 hours.

  • Shortage/damage claims must be reported within 24 hours and require 3–5 working days for investigation.

CANCELLATION POLICY

  • Orders cannot be cancelled once dispatched.

  • Discount vouchers are considered used even if the order is cancelled.

  • Refunds will be issued only after the returned product is received and verified by us.

  • For cancellations, contact customercare@dermaneu.in.

RETURN & EXCHANGE POLICY

  • Products purchased from dermaneu.in and welltree.co.in are non-returnable due to hygiene, health, and personal-care safety standards.

  • For damaged items, email support@dermaneu.in within 24 hours with images and required details.

REFUND & REPLACEMENT POLICY

  • Refunds are processed through bank transfer only (no cash refunds).

  • NEFT refunds take 3–5 business days after initiation.

  • Damaged or wrong product delivery must be reported within 24 hours to customercare@dermaneu.in.

IMPAIRMENT, DAMAGES & WRONG PRODUCT DELIVERY

  • Report damaged, defective, tampered, or incorrect products within 24 hours to customercare@dermaneu.in or support@dermaneu.in.

  • Do not use the product.

  • Keep the invoice, packaging, and product intact.

  • Send clear images for verification.

NOTE TO CUSTOMERS

  • A Fair Usage Policy applies to avoid misuse of return and exchange policies.

  • Packaging changes may occur due to innovation, design upgrades, or regulatory compliance. Products remain 100% authentic.

PROMOTIONS, DISCOUNTS, AND SUSPENSION

  • The Company reserves the right to withdraw or modify promotions, offers, or discounts at any time without prior notice and without liability.

FAQ

For common questions and detailed explanations, refer to our policies or contact us at:
support@dermaneu.in
customercare@dermaneu.in

Thank you for choosing Dermaneu.
We appreciate your trust and look forward to serving you.

Best Regards,
Dermaneu & Marigold Wellness Pvt. Ltd.