Dear Customer,
We are happy to serve you. Welcome to our online platform. By using this website/platform, you agree to these Terms & Conditions. Below is a short version of our T&C. For the full terms, email customercare@dermaneu.in with the subject “T&C.”

Terms of Service Agreement

This document is an electronic record under the Information Technology Act, 2000 (“IT Act”) and the rules issued thereunder. It is published in accordance with applicable laws, including the Consumer Protection (E-commerce) Rules, 2020, which require publishing rules, regulations, privacy policy, and terms for using the website. This electronic record is generated by a computer system and does not require any physical or digital signature.

Please read these Terms & Conditions (“T&C”) carefully. By accessing, browsing, using www.dermaneu.in, its mobile version, or any mobile application (collectively, the “Website”), or by availing any products of Marigold Wellness Pvt. Ltd. (the “Company”, “we”, or “us”), you — including anyone who browses or places orders — agree to be bound by these T&C.

  1. License

By using this Website, you are granted a limited, non-exclusive, non-transferable right to access and use the content and materials on the Website for personal, non-commercial purposes only. You may not copy, reproduce, transmit, distribute, or create derivative works from such content without express written authorization from the Company or the relevant third party.

  1. Site Security

You are prohibited from violating or attempting to violate the security of the Website, including but not limited to:

  • Accessing data not intended for you or logging onto a server or account you are not authorized to access;
  • Probing, scanning, or testing system vulnerabilities without proper authorization;
  • Interfering with service to any user, host, or network.

Such actions may lead to civil or criminal liability.

  1. Payment Methods

Payments for products on the Website may be made by:

  • Credit Card, Debit Card, Net Banking, Wallets, UPI, QR, PayPal, Reward Points, or Cash on Delivery (where available).

Transactions are subject to authorization and verification by payment providers.

  1. Chat Facility

The Website may provide a chat facility to assist with website-related queries. Use of this service is subject to:

  • The Company may suspend the chat service at any time without notice.
  • The Company is not responsible for delays in responding via chat.
  • Chat communications may be stored by the Company for future reference; users may not have access to stored chat logs.
  • You must not communicate objectionable or unlawful information via chat.
  1. Pricing & Availability

Prices, offers, and availability of products and services on the Website are subject to change without prior notice at the Company’s sole discretion. Prices shown include GST but exclude delivery charges. The Company may set a minimum order value for free shipping; otherwise, delivery charges apply.

  1. Delivery
  • Orders containing multiple products may be shipped separately.
  • Standard delivery time: typically 5–7 business days from order placement, subject to location, logistics, weather, and other factors.
  • The Company is not liable for losses or damages arising from delivery delays caused by external factors.
  1. Tracking Facility

After dispatch, you will receive an email with tracking details and the courier company. You may also track orders via My Account → Your Orders. Tracking details may take up to 24 hours to update after dispatch.

  1. Changes to T&C

The Company reserves the right to amend or revise these T&C at any time by uploading the revised T&C on the Website with or without prior notice. The updated T&C will be effective immediately upon upload. Your continued access to or use of the Website after changes indicates your acceptance of the amended T&C.

  1. Acceptable Use

You agree not to:

  • Use the Website for illegal purposes;
  • Violate applicable local, state, national, or international laws;
  • Interfere with or disrupt other users’ access to the Website;
  • Resell Website material without authorization;
  • Transmit spam, chain letters, junk mail, or unsolicited communications;
  • Post defamatory, harassing, obscene, pornographic, or otherwise unlawful content;
  • Engage in activities that encourage money laundering, gambling, hate speech, or other unlawful conduct.

Violation may result in suspension, termination, or legal action.

  1. Disclaimer of Warranties

The Website and products are provided “as is” and “as available.” The Company disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

  1. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of the Website or products. The Company’s total liability shall not exceed the amount paid by you for the relevant product or service.

  1. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from any claims, liabilities, losses, damages, costs, or expenses (including reasonable attorney’s fees) arising out of:

  • Your breach of these T&C;
  • Your use of the Website or products;
  • Any content you submit to the Website;
  • Your violation of any law or third-party rights.
  1. Privacy

We respect your privacy. Our Privacy Policy describes how we collect, use, store, and disclose personal information. The Privacy Policy is incorporated by reference and is available on the Website.

  1. Force Majeure

The Company will not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, acts of God, strikes, pandemics, hacking, severe weather, or supply shortages.

  1. Cessation of Operation

The Company may, at its sole discretion and without prior notice, cease operation of the Website and distribution of products.

  1. Entire Agreement & Survival

These T&C constitute the entire agreement between you and the Company regarding the Website and supersede prior agreements. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

  1. Governing Law & Jurisdiction

These T&C are governed by the laws of India. Legal disputes shall be subject to the exclusive jurisdiction of courts located in Solapur, Maharashtra. By using the Website, you consent to such jurisdiction.

  1. Waiver of Class Action

By accepting these T&C, you waive any right to participate in a class action or representative proceeding related to claims arising out of or connected with these T&C. Claims must be asserted individually.

  1. Termination

The Company reserves the right to suspend or terminate your access to the Website if it believes you have breached these T&C or engaged in fraudulent or harmful activity.

  1. International Use

The Website and products are intended for use in India. Users accessing the Website from outside India do so at their own risk and are responsible for compliance with applicable local laws.

  1. Assignment

You may not assign or transfer any rights or obligations under these T&C. The Company may assign or transfer its rights and obligations without prior notice.

  1. Contact & Grievance Redressal

For questions or comments related to these T&C or the Website:

Customer Service Desk: customercare@dermaneu.in
Contact Days & Hours: Monday–Friday, 9:00 AM – 6:00 PM

Grievance Officer:
For grievances related to sale of products or Website use, email customercare@dermaneu.in with subject line “VO.”
Response hours: Monday–Friday, 9:00 AM – 6:00 PM.

By using this Website or ordering products, you agree to be bound by these Terms & Conditions.