Terms & Conditions

Dear Customer,
We are happy to serve you. Welcome to our online platform. By using this website/platform, you agree to these Terms & Conditions. Below is a short version of our Terms & Conditions. For the full terms, email customercare@dermaneu.in with the subject “T&C”.

Terms of Service Agreement

This document is an electronic record under the Information Technology Act, 2000 (“IT Act”) and the rules issued thereunder. It is published in accordance with applicable laws, including the Consumer Protection (E-commerce) Rules, 2020, which require publishing rules, regulations, privacy policy, and terms for using the website.
This electronic record is generated by a computer system and does not require any physical or digital signature.
Please read these Terms & Conditions (“T&C”) carefully. By accessing, browsing, using www.dermaneu.in, its mobile version, or any mobile application (collectively, the “Website”), or by availing any products of Marigold Wellness Pvt. Ltd. (the “Company”, “we”, or “us”), you — including anyone who browses or places orders — agree to be bound by these Terms & Conditions.

License

By using this Website, you are granted a limited, non-exclusive, non-transferable right to access and use the content and materials on the Website for personal, non-commercial purposes only.

You may not:

  • Copy
  • Reproduce
  • Transmit
  • Distribute
  • Create derivative works

without express written authorization from the Company or the relevant third party.

Site Security

You are prohibited from violating or attempting to violate the security of the Website, including but not limited to:

  • Accessing data not intended for you
  • Logging onto servers or accounts without authorization
  • Probing, scanning, or testing system vulnerabilities
  • Interfering with service to any user, host, or network

Such actions may lead to civil or criminal liability.

Payment Methods

Payments for products on the Website may be made through:

  • Credit Card
  • Debit Card
  • Net Banking
  • Wallets
  • UPI
  • QR Payments
  • PayPal
  • Reward Points
  • Cash on Delivery (where available)

Transactions are subject to authorization and verification by payment providers.

Chat Facility

The Website may provide a chat facility to assist with website-related queries.

Use of this service is subject to the following:

  • The Company may suspend chat services without prior notice
  • The Company is not responsible for delays in responses
  • Chat communications may be stored for future reference
  • Users may not have access to chat records
  • Users must not send unlawful, offensive, or objectionable content

Pricing & Availability

Prices, offers, and product availability are subject to change without prior notice at the sole discretion of the Company.

Please note:

  • Prices include applicable GST
  • Delivery charges may apply separately
  • Minimum order values may apply for free shipping eligibility

Delivery

  • Orders with multiple products may be shipped separately
  • Standard delivery timeline: 5–7 business days
  • Delivery may vary depending on location, logistics, weather, and other factors

The Company is not responsible for losses or delays caused by circumstances beyond reasonable control.

Tracking Facility

After dispatch, customers will receive tracking details through email and courier updates.
You may also track orders through:
My Account → Your Orders
Tracking details may require up to 24 hours after dispatch to become active.

Changes to Terms & Conditions

The Company reserves the right to revise, update, or amend these Terms & Conditions at any time with or without prior notice.
Updated terms become effective immediately upon upload to the Website.
Continued use of the Website indicates acceptance of revised terms.

Acceptable Use

You agree not to:

  • Use the Website for unlawful activities
  • Violate applicable laws
  • Interfere with Website operations
  • Resell Website content without permission
  • Send spam or unsolicited communication
  • Upload defamatory, obscene, or unlawful material
  • Promote gambling, money laundering, hate speech, or illegal conduct

Violation may result in account suspension, termination, or legal action.

Disclaimer of Warranties

The Website and products are provided on an “as is” and “as available” basis.
The Company disclaims all warranties, including:

  • Merchantability
  • Fitness for a specific purpose
  • Non-infringement
  • Continuous availability

Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

  • Direct damages
  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Special or exemplary damages

The Company’s maximum liability shall not exceed the amount paid for the relevant product or service.

Indemnification

You agree to indemnify and hold harmless the Company, affiliates, employees, directors, officers, and agents from claims, liabilities, losses, damages, costs, or expenses arising from:

  • Breach of these Terms
  • Use of Website or products
  • Content submitted by you
  • Violation of laws or third-party rights

Privacy

We respect your privacy.
Our Privacy Policy explains how personal information is collected, used, stored, and disclosed and forms an integral part of these Terms.

Force Majeure

The Company shall not be liable for delays or failure in performance due to events beyond reasonable control, including:

  • Natural disasters
  • Acts of God
  • War
  • Strikes
  • Pandemics
  • Cyber attacks
  • Severe weather
  • Supply shortages

Cessation of Operation

The Company may discontinue operation of the Website or product distribution at any time without prior notice.

Entire Agreement & Survival

These Terms constitute the complete agreement between users and the Company regarding Website usage.
If any provision becomes invalid or unenforceable, the remaining provisions continue in full force.

Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in Solapur, Maharashtra.
By using the Website, you consent to such jurisdiction.

Waiver of Class Action

By accepting these Terms, you waive any right to participate in class action or representative proceedings.
All claims must be pursued individually.

Termination

The Company reserves the right to suspend or terminate access if it believes users have:

  • Violated these Terms
  • Engaged in fraud
  • Performed harmful or unlawful activity

International Use

The Website and products are intended for use within India.
Users accessing outside India are responsible for compliance with local laws.

Assignment

You may not assign or transfer any rights or obligations under these Terms.
The Company may transfer or assign its rights without prior notice.

Contact & Grievance Redressal

For questions regarding Website use or Terms:

Customer Service: customercare@dermaneu.in

Contact Hours:
Monday – Friday
9:00 AM – 6:00 PM

Grievance Officer

For grievances related to Website use or product sales:

Email: customercare@dermaneu.in
Subject Line: “VO”

Response Hours:
Monday – Friday
9:00 AM – 6:00 PM