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How long does it take to deliver my order?

Orders are generally shipped within 1–7 business days and delivered within 1–10 days depending on your location and courier availability.

How can I track my order?

Once your order is dispatched, tracking details will be sent to your registered email and mobile number.

Can I cancel my order after placing it?

Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.

Are Dermaneu products returnable?

Due to hygiene and personal care standards, products are generally non-returnable except in cases of damaged, wrong, or tampered deliveries.

What should I do if I receive a damaged or wrong product?

Please contact us within 24 hours at cusomercare@dermaneu.in with product images, invoice, packaging images, and order details.

Which payment methods do you accept?

We accept Debit Cards, Credit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (where available).

Are Dermaneu products authentic and safe?

Yes, all Dermaneu products are genuine, quality-checked, and developed with safety and authenticity standards.

How can I contact customer support?

You can contact our support team at customercare@dermaneu.in or cusomercare@dermaneu.in for any assistance.