Privacy Policy
Privacy Policy & Customer Communication Notice
Dear Valued Customer,
Welcome to Dermaneu. We appreciate your trust and want to assure you that we handle your personal information with the highest level of care and confidentiality.
Our Privacy Commitment
Scope of This Policy
This Policy applies to all individuals who:
- Browse or access our Platforms
- Submit information on our Platforms
- Interact with us digitally
This Policy does not apply to:
- Information collected offline
- Company websites not linked to this Policy
- Customers located outside India
- Third-party websites linked to our Platform
Your Consent
By accessing or using our Platform, you agree to the terms described in this Privacy Policy and consent to the collection, storage, and use of your information accordingly.
If any part of this Policy makes you uncomfortable, you may choose to discontinue using our Platform and services.
Communication Consent
You authorize us to contact you on the mobile number provided by you, even if the number is registered under DND/NCPR.
This includes service-related communication permitted under applicable TRAI regulations, and such communication shall not be considered unsolicited commercial communication.
These communications may include:
- Order updates
- Delivery notifications
- Service alerts
- Promotional messages
- Customer support communication
- Important account-related updates
Definition of Personal Information
“Personal Information” refers to any information that can directly or indirectly identify an individual when submitted or collected through our Platform.
This may include but is not limited to:
- Full Name
- Contact Number
- Email Address
- Shipping & Billing Address
- Device Information
- IP Address
- Browser Information
- Usage Data
- Transaction Information
Information We Collect
We may collect the following information when you interact with our Platform:
Personal Information
- Name
- Phone Number
- Email Address
- Address Details
- Account Information
Technical Information
- Device details
- Browser type
- Operating system
- IP address
- Cookies and session information
Transaction Information
- Order details
- Payment status
- Purchase history
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Improve customer experience
- Provide customer support
- Send service-related communication
- Improve our website functionality
- Offer promotions and personalized recommendations
- Prevent fraud and maintain security
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:
- Unauthorized access
- Loss of data
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no online platform can guarantee complete security.
Third-Party Services
Our Platform may contain links to third-party websites and services.
Please note:
Dermaneu and Marigold Wellness Pvt. Ltd. are not responsible for the privacy practices, content, or policies of third-party platforms.
Users are advised to review third-party privacy policies separately.
Cookies Policy
We may use cookies and similar technologies to:
- Improve browsing experience
- Remember user preferences
- Analyze website performance
- Provide relevant content and offers
You may disable cookies through your browser settings; however, certain website features may not function properly.
Privacy Queries or Concerns
If you have concerns or questions regarding your Personal Information or this Policy, please contact our Grievance Officer:
Email: customercare@dermaneu.in
Subject Line: “VO”
For a detailed copy of our complete Privacy Policy, please email us with the subject line:
“Privacy Policy”
Thank you for choosing Dermaneu.
We value your trust and remain committed to protecting your privacy.
Best Regards
Team Dermaneu
Marigold Wellness Pvt. Ltd.
